Privacy Policy

1.1 juan777 is an online gaming and sports betting platform operating under the regulatory framework of the Philippine Amusement and Gaming Corporation (PAGCOR). The Platform offers Filipino players access to JILI slots, live dealer casino games, sports betting, bingo, and other gaming products accessible via juan777.app.

1.2 For the purposes of the Data Privacy Act of 2012, juan777 acts as the Personal Information Controller (PIC) in respect of personal data collected from users of the Platform. In circumstances where juan777 processes data on behalf of licensed third-party game providers or payment processors, it may act as a Personal Information Processor (PIP).

1.3 juan777 has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and Philippine data privacy regulations. The DPO may be contacted using the details provided in Section 14 of this Policy.

2.1 juan777 collects the following categories of personal data from users of the Platform:

2.2 juan777 does not intentionally collect sensitive personal information as defined under RA 10173 (e.g., health data, political affiliations, religious beliefs) unless such information is voluntarily provided by the user in the context of a responsible gaming assessment or support interaction.

3.1 juan777 collects personal data through the following methods:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically via cookies, server logs, pixel tags, and similar tracking technologies when you access and interact with the Platform. See Section 7 for full details on our cookies policy.
• Third-party sources: Identity verification data from licensed KYC and identity verification service providers; fraud risk signals from payment processors; age verification data from government ID validation services operating in the Philippines.
• Payment providers: Transaction confirmation data from GCash, Maya, GrabPay, QR Ph partner banks (BPI, BDO, Metrobank), 7-Eleven CLiQQ, and USDT TRC20 network confirmation records.

3.2 Where personal data is collected from third-party sources, juan777 ensures that such collection is conducted in accordance with the applicable privacy notices of those third parties and that those third parties have a lawful basis for sharing the data with juan777.

4.1 juan777 uses your personal data for the following purposes:

• To create, operate, and maintain your juan777 player account;
• To verify your identity and age (21+) in compliance with PAGCOR requirements and Philippine law;
• To process deposits and withdrawals via GCash, Maya, and other supported Philippine payment methods;
• To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct under the Anti-Money Laundering Act (RA 9160, as amended);
• To comply with reporting obligations to PAGCOR, the Anti-Money Laundering Council (AMLC), and other competent Philippine regulatory authorities;
• To operate our responsible gaming program, including processing self-exclusion requests and enforcing deposit and loss limits;
• To provide customer support and resolve disputes;
• To send transactional communications (account confirmations, withdrawal notifications, security alerts);
• To send marketing communications about promotions, bonuses, and new games — where you have opted in to receive such communications;
• To improve and personalize the Platform experience based on usage patterns and preferences;
• To enforce our Terms and Conditions and other Platform policies.

5.1 juan777 processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform the contract between you and juan777 — i.e., operating your account, processing bets, and handling payments.
• Legal obligation: Processing required to comply with applicable Philippine laws including PAGCOR licensing conditions, the Anti-Money Laundering Act, and the Data Privacy Act itself.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming enforcement, and business analytics — where those interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and optional analytics features — where we have obtained your explicit, informed consent. You may withdraw consent at any time without affecting prior lawful processing.

5.2 Where juan777 relies on consent as the legal basis for processing, we maintain records of when and how consent was obtained and will respect your right to withdraw that consent at any time.

6.1 juan777 does not sell or rent your personal data to unaffiliated third parties. We share your data only in the following circumstances and only to the extent necessary:

• Licensed game providers: Third-party game studios and live dealer operators (such as JILI and other licensed providers) may receive session and wagering data necessary to deliver games and resolve disputes.
• Payment processors: GCash, Maya, GrabPay, BPI, BDO, Metrobank, 7-Eleven CLiQQ, and USDT network operators receive the minimum payment and identity data necessary to process your transactions.
• KYC and identity verification providers: Licensed third-party services that assist juan777 in verifying government-issued IDs and assessing fraud risk for Philippine players.
• Regulatory authorities: PAGCOR, the AMLC, the NPC, and other competent Philippine government bodies, where disclosure is required by law or regulatory instruction.
• Legal and professional advisors: Lawyers, auditors, and compliance consultants operating under binding confidentiality obligations.
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of juan777's assets, your personal data may be transferred to the successor entity subject to the same privacy protections described in this Policy.

6.2 All third-party service providers who process personal data on behalf of juan777 are bound by data processing agreements that require them to process data only on juan777's instructions and in compliance with the Data Privacy Act of 2012.

7.1 juan777 uses cookies and similar tracking technologies to operate the Platform, maintain your session, detect fraud, and analyze usage patterns. The following categories of cookies are used:

• Strictly necessary cookies: Essential for the Platform to function. These include session authentication cookies, CSRF protection tokens, and load-balancing cookies. These cannot be disabled without breaking core Platform functionality.
• Functional cookies: Enable enhanced features such as remembering your language preference, game history, and responsible gaming settings. Disabling these may affect your Platform experience.
• Analytics cookies: Allow juan777 to understand how players interact with the Platform — which pages are most visited, where users encounter difficulties, and how to improve the overall experience. These are used in aggregate, anonymized form only.
• Marketing cookies: Used to deliver relevant promotional content and track the effectiveness of our campaigns. These are only activated with your consent.

7.2 You may control non-essential cookies through your browser settings or through the cookie preferences panel available on the juan777 Platform. Note that disabling strictly necessary cookies will prevent you from accessing your account.

7.3 juan777 does not use third-party advertising networks that place tracking cookies for the benefit of external advertisers on the Platform.

8.1 juan777 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods required by Philippine law:

• Account and KYC records: Retained for a minimum of five (5) years from the date of account closure, as required by PAGCOR licensing conditions and the Anti-Money Laundering Act.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction, in compliance with AMLC reporting requirements.
• Support and dispute records: Retained for three (3) years from the date of resolution.
• Marketing consent records: Retained for as long as you remain a registered user plus a reasonable period thereafter to demonstrate compliance with consent obligations.

8.2 When personal data is no longer required for its original purpose and no overriding legal retention obligation applies, juan777 will securely delete or anonymize the data so that it can no longer be associated with an identifiable individual.

8.3 Anonymized or aggregated data derived from your personal information (e.g., statistical reports on Platform usage or game performance) may be retained indefinitely as it no longer constitutes personal data under RA 10173.

9.1 juan777 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• TLS/SSL encryption for all data in transit between your device and juan777 servers;
• AES-256 encryption at rest for sensitive data stored in juan777 databases;
• Bcrypt password hashing — plain-text passwords are never stored;
• Multi-factor authentication (MFA) options for player accounts;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Regular security assessments, penetration testing, and vulnerability scanning of Platform infrastructure;
• 24/7 monitoring of Platform infrastructure for anomalous access patterns and potential intrusions;
• Documented incident response procedures aligned with NPC breach notification requirements.

9.2 In the event of a personal data breach that poses a real risk of serious harm to affected individuals, juan777 will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the requirements of RA 10173 and NPC Circular No. 16-03.

10.1 As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by juan777:

10.2 To exercise any of the above rights, please submit a written request to juan777's Data Protection Officer using the contact details in Section 14. juan777 will acknowledge your request within five (5) Philippine business days and respond substantively within fifteen (15) business days, or within such extended period as permitted under RA 10173 for complex requests.

10.3 juan777 will not charge a fee for processing data subject requests unless the request is manifestly unfounded, repetitive, or excessive. In such cases, juan777 will inform you of the applicable fee before proceeding.

11.1 juan777 primarily stores and processes personal data on servers located within the Philippines or in jurisdictions that provide an adequate level of data protection as recognized by the National Privacy Commission.

11.2 Where it is necessary to transfer personal data to third-party service providers located outside the Philippines — for example, to licensed international game studios or payment processing networks — juan777 ensures that such transfers are protected by appropriate safeguards, including:

• Data processing agreements incorporating standard contractual clauses recognized under Philippine privacy law;
• Transfer to jurisdictions that have been assessed to provide an adequate level of protection for personal data;
• Binding corporate rules where applicable within a group of affiliated entities.

11.3 juan777 does not transfer personal data to foreign commercial third parties for independent marketing, advertising, or data brokering purposes.

12.1 The juan777 platform is strictly intended for individuals aged 21 years and above, in compliance with PAGCOR's minimum age requirements for online gaming in the Philippines. juan777 does not knowingly collect personal data from persons under the age of 21.

12.2 If juan777 becomes aware that personal data has been collected from a person under 21 years of age, it will immediately close the associated account, delete the collected data (subject to any mandatory legal retention requirements), and refund any deposits to the original payment source.

13.1 juan777 may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or business operations. When material changes are made, we will notify registered users via the email address on their account and post the updated Policy on this page with a revised effective date.

13.2 Non-material changes (such as typographical corrections or minor clarifications that do not affect how data is used) may be made without direct notification, but will always be reflected in the updated Policy posted on this page.

13.3 Your continued use of the juan777 platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with a material change to this Policy, you may request account closure as described in our Terms and Conditions.

13.4 The effective date of the current version of this Privacy Policy is stated at the top of this page. You are encouraged to review this Policy periodically to stay informed about how juan777 protects your personal information.

14.1 If you have any questions, concerns, or requests relating to this Privacy Policy or juan777's data privacy practices, please contact our Data Protection Officer (DPO) using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Subject line: Please mark your email "Data Privacy — [Your Request Type]" for prompt routing to the DPO
• Response time: Acknowledgment within 5 Philippine business days; substantive response within 15 business days

14.2 If you are not satisfied with juan777's response to a privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines:

• National Privacy Commission (NPC)
• Website: privacy.gov.ph
• Address: 3/F Core G, GSIS Headquarters, Financial Center, Roxas Blvd., Pasay City, Metro Manila